Sinclair Fashion Sydney
Last updated: 23 January 2026
1. Definitions
1.1 “Company”, “we”, “us”, “our” refers to SinclairFashionSydney, operator of this online store.
1.2 “Customer”, “you”, “your” refers to any individual or entity placing an order through our website, resident or incorporated in Australia.
1.3 “Goods” refers to all products offered for sale via our website.
1.4 “Carrier” refers to any third-party postal, courier, shipping, logistics, or delivery service provider used to transport Goods.
2. Governing Law & Mandatory Consumer Rights
2.1 These Terms are governed by the laws of Australia, including the Australian Consumer Law (ACL) under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
2.2 Nothing in these Terms excludes, restricts, or modifies consumer rights or remedies that cannot lawfully be excluded under the ACL.
3. Orders, Pricing & Acceptance
3.1 All orders are subject to acceptance by the Company.
3.2 We may refuse, cancel, limit, suspend, or reverse any order if we reasonably suspect:
Fraud or attempted fraud
Abuse of policies
Misuse of chargebacks or dispute mechanisms
Pricing, listing, or system errors
Unauthorised, unlawful, or suspicious activity
3.3 If an order is cancelled after payment, refunds will be issued according to law and our Refund, Returns, Remedies & Disputes Policy, within 7 business days.
4. Shipping, Delivery & Maximum Estimated Timeframes
4.1 Orders are shipped using third-party Carriers with tracking services where available.
4.2 Delivery times are estimates only and not guaranteed. For international dropshipping: maximum estimated delivery is 21–35 business days.
4.3 Delays caused by customs, border processing, carrier operations, peak seasons, weather, strikes, public holidays, or other third-party/force majeure events are outside our control.
4.4 Customers must provide complete, accurate, and current delivery information. We are not liable for delays, losses, failed delivery, or additional costs caused by incorrect or incomplete address details.
5. Risk, Delivery & Proof of Delivery
5.1 Delivery is deemed complete when the Carrier confirms delivery to the supplied address.
5.2 Carrier tracking data, GPS confirmation, photographic proof, or delivery records constitute prima facie evidence of delivery.
5.3 Claims of non-receipt may be declined if tracking confirms delivery unless the Customer provides verifiable evidence of misdelivery, theft, or Carrier error.
5.4 Customers must cooperate reasonably with investigations regarding delivery issues.
6. Chargebacks, Disputes & Fraud Prevention
6.1 We reserve the right to dispute any chargeback or payment reversal if evidence indicates order fulfilment or delivery.
6.2 Customers initiating chargebacks with confirmed delivery, repeated misuse, or in bad faith may have accounts restricted, suspended, or permanently banned.
6.3 Suspected fraudulent, abusive, or unlawful conduct may be reported to payment processors, financial institutions, law enforcement, and regulatory authorities.
7. Returns, Refunds & ACL Compliance
7.1 Customers are entitled to remedies under the ACL for faulty, unsafe, misdescribed, or unfit goods.
7.2 Strict No Change-of-Mind Policy: except where required by law, we do not offer refunds or returns for:
Change of mind
Wrong selection of size, color, or variant
Personal preference
Failure to review product description, size charts, or information
7.3 If, at our discretion, a change-of-mind return is accepted:
Customer pays all return shipping costs
Product must be returned in original condition and packaging
Company is not responsible for loss, damage, or delays during return shipping
7.4 Remedies under the ACL (repair, replacement, refund) will be provided according to the severity and nature of the failure.
7.5 Read this section together with the Refund, Returns, Remedies & Disputes Policy.
7A. Australian Consumer Law – Mandatory Consumer Guarantees
You are entitled to replacement or refund for major failure
You may claim compensation for reasonably foreseeable loss
Goods may be repaired or replaced if the failure does not constitute a major failure
8. Lost, Stolen, or Delayed Parcels
8.1 Where Carrier tracking confirms delivery, the Company is not responsible for parcels lost, stolen, or missing after delivery, except as required by ACL.
8.2 Customers must ensure a safe and secure delivery location.
8.3 Assistance with Carrier investigations does not constitute acceptance of liability.
8.4 Parcels are only considered lost if confirmed by Carrier.
8.5 Notification of loss or damage must be within 7 days after delivery.
9. Customer Conduct & Abuse
9.1 We may refuse service, cancel orders, restrict or terminate accounts where customers engage in:
Abusive, deceptive, fraudulent, threatening, or unlawful conduct
9.2 Repeated false claims, excessive disputes, or misuse of buyer protection systems may result in permanent account restrictions.
9.3 Customers must cooperate reasonably with investigations into claims.
10. Limitation of Liability
10.1 To the extent permitted by Australian law, the Company is not liable for indirect, incidental, special, or consequential loss, including:
Loss of profit
Loss of business
Loss of opportunity
Loss of data
10.2 This does not limit or exclude ACL-mandated consumer rights or remedies.
11. Changes to Terms
11.1 The Company may update these Terms at any time.
11.2 Version published at time of purchase applies to that transaction.
11.3 Continued use constitutes acceptance of updated Terms.
11.4 Material changes will be notified where required by law.
12. Contact, Disputes & Resolution
12.1 Contact customer support before initiating chargebacks, disputes, or legal proceedings.
12.2 This does not limit any rights under the ACL.
13. Relationship With Other Policies
13.1 Must be read together with:
Shipping Policy
Refund, Returns, Remedies & Disputes Policy
Privacy Policy
13.2 In case of inconsistency:
ACL prevails
Refund, Returns, Remedies & Disputes Policy
Shipping Policy
Privacy Policy