Refund, Returns, Remedies & Disputes Policy

SinclairFashionSydney

Last updated: 23/01/2026

This Refund, Returns, Remedies & Disputes Policy applies to all purchases made from SinclairFashionSydney by customers located in Australia and is governed by the Australian Consumer Law (ACL) under Schedule 2 of the Competition and Consumer Act 2010 (Cth).

This policy forms part of our binding contractual terms.

1. Statutory Consumer Guarantees (Non-Excludable)

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Where a product fails to meet a consumer guarantee, you may be entitled to:

  • A refund or replacement for a major failure

  • Repair, replacement or refund for a minor failure

  • Compensation for reasonably foreseeable loss or damage

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the ACL.

2. Strict No Change of Mind Policy – Customer Pays Shipping

2.1 SinclairFashionSydney does not accept returns or refunds for change of mind.

2.2 Change of mind includes, without limitation:

  • Wrong size, colour, or variant selected

  • Change of preference or style

  • Found a lower price elsewhere

  • Duplicate or accidental orders

2.3 If SinclairFashionSydney, at its sole discretion, agrees to accept a change of mind return as a goodwill gesture:

  • The customer is solely responsible for all return shipping costs

  • Original shipping fees are non-refundable

  • SinclairFashionSydney is not responsible for loss, damage or delays during return shipping

2.4 Customers must return goods:

  • In original condition

  • Properly packaged to prevent damage

2.5 This policy does not affect statutory rights under the ACL for faulty, damaged, unsafe or misdescribed goods.

3. Mandatory Evidence & Verification (Anti-Fraud)

SinclairFashionSydney may require reasonable verification before approving any claim, including:

  • Order number and identity verification

  • Clear photographic and/or video evidence

  • Detailed description of the issue

  • Packaging and shipping condition evidence

  • Proof of correct product use

Failure to provide reasonable evidence may result in refusal or delay of remedies to the maximum extent permitted by law.

4. Notification Timeframes

Customers must notify SinclairFashionSydney within a reasonable time after becoming aware of any alleged defect, fault or issue.

Unreasonable delay may impact available remedies to the extent permitted by law.

5. Major vs Minor Failure Determination

SinclairFashionSydney reserves the right to reasonably assess, in accordance with the ACL, whether a failure constitutes a major or minor failure.

Where a failure is minor, SinclairFashionSydney may elect, as permitted by law, to:

  • Repair the product

  • Replace the product

  • Provide a refund

6. Mandatory Return for Assessment

Where reasonably required:

  • Products must be returned for inspection

  • Returns must follow provided instructions

  • Failure to return goods may result in refusal of remedies where permitted by law

  • Goods must not be further damaged after delivery (except due to the alleged fault)

7. Return Costs

Where required by the ACL, SinclairFashionSydney will cover reasonable return shipping costs.

Where a fault is not confirmed:

  • Return shipping may be at the customer’s cost

  • Reasonable inspection, handling and logistics fees may be deducted where lawful

8. Dropshipping, International Fulfilment & Risk Allocation

Customers acknowledge that:

  • Goods may be shipped from outside Australia

  • Delivery times are estimates only

  • Customs inspections and delays may occur

  • Packaging and branding may differ

  • Replacement stock may be delayed or unavailable

SinclairFashionSydney is not liable for delays outside its reasonable control, including supplier, carrier or customs delays, except where required by law.

9. Lost, Delayed, Address Errors & Carrier Issues

9.1 To the maximum extent permitted by law, SinclairFashionSydney is not responsible for carrier delays.

9.2 Carrier investigations may be required before any remedy is provided.

9.3 Proof of non-delivery may be required.

9.4 Claims arising from incorrect, incomplete or inaccurate delivery information provided by the customer are not considered faults under Australian Consumer Law and do not automatically entitle the customer to a refund.

10. Abuse, Excessive Claims & Account Controls

SinclairFashionSydney may:

  • Monitor claim activity

  • Investigate suspicious patterns

  • Refuse discretionary remedies

  • Restrict or terminate abusive accounts

  • Require enhanced verification

11. Wear, Misuse & Hygiene Items

Remedies may be refused where issues arise from:

  • Normal wear and tear

  • Misuse or abnormal use

  • Failure to follow care instructions

  • Customer-caused damage

  • Alterations after delivery

  • Hygiene-sensitive items if worn or unsealed

12. Refund Method, Currency & Fees

Refunds will be:

  • Issued to the original payment method only

  • Processed in the original transaction currency

The customer is responsible for:

  • Bank fees

  • FX conversion differences

Refund processing time is an estimate of 5–15 business days after approval.

13. Partial Refunds & Depreciation

Where lawful, partial refunds may apply if:

  • The product has been used beyond what is necessary to assess the issue

  • Additional damage has occurred after delivery

  • The value of the product has been reduced due to customer handling

14. Chargebacks & Payment Disputes

SinclairFashionSydney may:

  • Provide transaction, delivery, IP and communication records

  • Suspend processing of claims during chargebacks

  • Treat abusive chargebacks as a breach of terms

15. Order Cancellations

Orders cannot be cancelled once processing or shipment has commenced, except where required by Australian Consumer Law.

16. Limitation of Discretionary Remedies

Any goodwill or discretionary remedies:

  • Are provided without admission of liability

  • Do not create precedent

  • Are case-specific

17. Exclusion of Indirect & Consequential Loss

To the maximum extent permitted by law, SinclairFashionSydney is not liable for:

  • Indirect loss

  • Consequential loss

  • Loss of profits

  • Loss of opportunity

  • Business interruption

18. Business Customers

Where goods are acquired for business, resale or commercial purposes, certain consumer guarantees under the Australian Consumer Law may not apply, and SinclairFashionSydney relies on the maximum exclusions and limitations permitted by law.

19. Governing Law & Jurisdiction

This policy is governed by the laws of New South Wales, Australia.
The parties submit to the exclusive jurisdiction of the courts of New South Wales.

20. Policy Hierarchy

This policy operates together with:

  • Terms & Conditions

  • Shipping Policy

  • Privacy Policy

In the event of any inconsistency, the Australian Consumer Law prevails.

21. Contact

📧 Email: info.sinclairfashionsydney@proton.me
Please include your order number in all communications.

22. Policy Updates

SinclairFashionSydney may amend this policy at any time.
The current version published on our website applies.