Shipping Policy

SinclairFashionSydney

Last updated: 23-1-2026

This Shipping Policy applies to all orders placed with SinclairFashionSydney by customers located in Australia.

1. Processing Time

1.1 All orders are subject to processing before shipment.

1.2 Processing times typically range between 1–5 business days, depending on product availability, supplier processing, and order volume.

1.3 Processing time is separate from shipping time and does not include weekends or public holidays.

2. Estimated Delivery Times (Not Guaranteed)

2.1 Estimated delivery times are provided for guidance only and are not guaranteed.

2.2 Typical estimated delivery times to Australia are:

  • Standard International Shipping: 7–25 business days

  • Extended delivery in some cases: up to 45 business days

2.3 Delivery times may vary due to factors outside our control, including but not limited to:

  • Customs clearance

  • Border processing

  • Carrier delays

  • Peak periods

  • Weather events

  • Public holidays

  • Global logistics disruptions

2.4 Delays do not automatically entitle customers to a refund, except where required under Australian Consumer Law.

3. International Fulfilment & Dropshipping

3.1 SinclairFashionSydney operates using international suppliers and a dropshipping fulfilment model.

3.2 Orders may be shipped from warehouses located outside Australia, including but not limited to:

  • China

  • European Union

  • United States

  • Other international locations

3.3 Packaging, branding, documentation, and tracking formats may differ from domestic Australian retailers.

4. Customs, Duties & Taxes

4.1 International shipments may be subject to customs inspections, duties, import taxes, GST, or other government charges.

4.2 The customer is solely responsible for paying any applicable:

  • Import duties

  • Taxes

  • Customs clearance fees

  • Brokerage fees

4.3 Refusal to pay customs charges may result in the parcel being returned to sender or abandoned. In such cases:

  • No refund is required, unless mandated by Australian Consumer Law

  • Reshipping, if offered, will be at the customer’s expense

5. Incorrect Address & Failed Delivery

5.1 Customers are responsible for providing complete and accurate shipping information at checkout.

5.2 SinclairFashionSydney is not responsible for delays, losses, or non-delivery resulting from:

  • Incorrect address details

  • Incomplete address information

  • Failed delivery attempts

  • Customer unavailability

  • Refusal of delivery

5.3 Where a parcel is returned to sender due to customer error or inaction:

  • No automatic refund will be provided

  • Reshipping may be offered at the customer’s expense

  • The Company is not responsible for returned shipping costs

6. Tracking & Proof of Shipment

6.1 Tracking information will be provided where available.

6.2 Tracking updates may be delayed or limited depending on the carrier and international handover.

6.3 Carrier tracking records constitute prima facie evidence of shipment and delivery status.

7. Lost in Transit

7.1 A parcel will not be considered lost until at least 45 business days have passed since shipment, unless confirmed earlier by the Carrier.

7.2 Where a parcel is confirmed lost in transit, SinclairFashionSydney will, in accordance with Australian Consumer Law and at its discretion, offer:

  • A replacement shipment, or

  • A refund

7.3 Delays alone do not constitute a lost parcel.

8. Delivered but Not Received

8.1 Where tracking confirms delivery, SinclairFashionSydney is not responsible for parcels reported as lost or stolen after delivery, except where required under Australian Consumer Law.

8.2 Customers are responsible for ensuring a safe and secure delivery location.

8.3 The Company may, at its discretion, assist with Carrier investigations; however, this does not constitute acceptance of liability.

9. Split Shipments

9.1 Orders containing multiple items may be shipped in separate parcels.

9.2 Delivery of items at different times does not constitute non-delivery or entitle the customer to a refund.

10. Maximum Delivery Review Period

10.1 If an order has not been delivered within 60 business days from shipment, the customer may contact us for a delivery investigation.

10.2 Any remedies will be assessed in accordance with Carrier findings and Australian Consumer Law.

11. Force Majeure (Events Beyond Our Control)

11.1 SinclairFashionSydney is not liable for delays or failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters

  • War or conflict

  • Pandemics

  • Government actions

  • Customs restrictions

  • Carrier strikes

  • Global supply chain disruptions

12. Relationship With Other Policies

12.1 This Shipping Policy must be read together with:

  • Terms & Conditions

  • Refund, Returns, Remedies & Disputes Policy

  • Privacy Policy

12.2 In the event of any inconsistency, the Australian Consumer Law prevails.

13. Contact

For all shipping-related enquiries:

📧 Email: info.sinclairfashionsydney@proton.me

Please include your order number in all communications.